Every home is different. For example, a newer home that is freshly sealed from the outside elements, will generally exclude insects far better than an older structure. As the home ages, and settles, over time, cracks, crevices, and openings form allowing insects to sneak into the home. With these openings in the structure, controlling an insect infestation becomes far more challenging.  On top of the structural deficiencies, humans living inside, provide needed food and water for the survival of these insects. Once inside, these pests locate food and water. Before you know it, an infestation is born

UNREALISTIC EXPECTATIONS

You are hiring New Era Pest Control, to remedy your pest problem, without the use of harmful, toxic chemicals. Most customers have no idea what it takes to manage a pest control program. Some things are best left with the professionals, right? I agree with that. When your car has problems, you take it to a mechanic, because their the experts. You have hired us as your pest control experts, and wer’e happy to be here, to help you along the way. As your pest control expert, one of the most important parts in a sucessful program is  correcting the structual deficiencies that allow the insects to enter the home. Then Maintain with regular interval Exterior treatments.

Some figure, they pay for pest control, and thats all they need to do,  expecting the pest control company to wave “The Magic Wand” to  resolve the pest issue and keep it away for life. In some cases the customer becomes unhappy with the results they are experiencing, and ultimately hire another pest control company, thinking they will do a better job, only to experience the “Same Old Results”. Does this sound familiar? As your pest control professional, our advise is to pest proof your home. It’s actually, very easy to do. We’ll even show you how with our Exclusion Checklist.

THE REALISTIC APPROACH

Let’s be realistic. We can do the work for you but the hourly rate to correct your structural deficiencies, would cost a pretty penny. Time is Money! Just being honest, as honesty is our best policy! Lets Be Clear. THERE IS NO MAGIC WAND TREATMENT! But, there is hope! You are hiring New Era Pest Control, to remedy your pest problem, without the use of harmful, toxic chemicals. In order to help with your pest problem, We require your assistance!  If this is inconvenient for you, and you are unable to assist,  unfortunately, you may continue to experience a continueing flow of these pests.  Does that mean that our products will not kill these pests? No, Our products will kill the pests eventually, but even though our products are working, they will not stop the flow of these pests from entering the home. Stopping the flow with pest proofing, servicing to get rid of the live pests inside, and maintaining the exterior on regular intervals, is the best way to treat your pest problem. Isn’t your family worth it? HELP US HELP YOU!

• Our maintenance service is designed to ensure that the pest(s) reported, and initially serviced, stay where they belong, outside your home. We live in South Florida and It’s not a matter of “IF” these pests will return, but “WHEN” they will return. Without a maintenance plan in place, these pests will be back. Don’t lose your initial investment, keep the bugs away with one of our maintenance plan offerings! 
• Once the infestation levels of your pest problem have been controlled, there are 2 maintenance plans we offer in order to keep these pests under control. Depending on pest levels, structural challenges, sanitary conditions, pest thresholds, and customer participation, control frequencies and methods, may vary.

• Monthly Maintenance Program is designed for those more challenging pest problems, where more frequent servicing is needed, due to age of structure, plant, shrubs and tree challegnes, structural maintenance issues, and sanitation issues.

• This program is also great for Spring and Summer Months, when pests are more active. Our Monthly service will be performed on a monthly basis and offers a 30 day warranty period. A credit card on file is required for our maintenance program. The credit card will be charged the morning of the service, to ensure available funds. If you should continue to experience infestation levels during this warranty period, we will return to correct the issue at no cost to you. Monthly Service Customers must schedule their next monthly service within 30 days of the last regular service provided. An additional 15 days will be honored allowing a maximum of 45 days to schedule the next monthly service. Warranty service will only be offered for 30 days from the last regular service provided (Not from a callback).  If service is not scheduled within 45 days of the last regular service performed, an initial service WILL BE REQUIRED at a discounted rate, to restart our maintenance program.

• EOM Maintenance Program (Every Other Month) is great for those less active months (Winter and Fall) or for those accounts where structural issues, sanitary conditions, and customer participation are not an issue.

• Our technicians will assess and recommend frequencies of service, based on these conditions if they exist. A credit card on file is required for our maintenance program. The credit card will be charged the morning of the service, to ensure available funds.
• EOM Service Customers must schedule their next monthly service within 60 days of the last regular service provided. An additional 15 days will be honored allowing a maximum of 75 days to schedule the next bi-monthly service. Warranty service will only be offered for 60 days from the last regular service provided (Not from a callback).  If service is not scheduled within 75 days of the last regular service performed, an initial service WILL BE REQUIRED at a discounted rate, to restart our maintenance

• NOTE: Please Do Your Part. If the technician notifies you of  a  pest entry related deficiency, please correct that deficiency as soon as possible. If not, the insects may continue to enter via those deficiencies. If after numerous notifications, these deficiencies are ignored and uncorrected by the customer, additional charges may apply for additional work associated with the continuous flow of insects.  New Era Pest Control Inc. Is not responsible for pest proofing or repairs of any kind. We reserves the right to refuse warranty service if customer is not willing to participate in the pest management program. Additional charges may apply. Help Us Help You!

Once control of the pest has been achieved, we will treat the exterior exclusively! No further need to enter the home, No need to schedule services, No need to be home, making your service a snap, and it’s guaranteed! If you should have any problems, we will return and service the inside as needed, once again at no charge to you. Our techs will completely treat the exterior of your home at regular intervals, blocking insects from entering the home. With your help, the goal is to seal insects out of the structure, keeping them where they belong, outside.  We’ll, take care of the rest! Placing a protective barrier around the exterior of the home on regular intervals. 

Note: In order to perform the proper exterior service, please remove all items along exterior walls. It is impossible to get under stacks of debris like construction materials, tile, items with tarps, etc. These areas are  of great concern. Please check out our “Exclusion Checklist”. Insects and rodents, love to hide under things that are undisturbed for long periods of time. Create a 2 foot clear path along exterior walls. Don’t void your warranty! Let’s work together. Help Us Help You! 

Our Initial Service is the series of appointments required to gain control over a pest problem or infestation (usually 2 to 3 services). Before entering into one of our maintenance programs, this service is required to assure infestation levels do not exist, moving forward.

REGULAR INTERVAL SERVICING IS KEY TO A SUCCESSFUL PEST CONTROL PROGRAM
Our natural pest control maintenance program, greatly depends on your commitment to regular interval servicing, without excessive gaps between each service. Excassive gaps between services, allow infestation levels to return.  Unfortunately, these excessive gaps may void your warranty, and we will not be able to assist if the warranty period has expired.

SCHEDULING YOUR SERVICE
For your convenience, our automated system allows us to send you notifications for service appointments, via text message, and email simultaneously. We recommend text based messaging as it is far quicker than checking emails. When your service is approaching its approximate due date, we will gently remind you.

PLEASE RESPOND – EVEN IF YOU CANT CONFIRM THE DATE AND TIME
All we ask is that you reply to our messages, even if you cannot confirm the appointment. Simply let us know if the service date does not work for your needs. If you cant commit to the date, reschedule your service (R) and let us know what dates may better work for your service. We will make every effort to schedule based on availability. Best results occur when you schedule your service well in advance. Don’t wait till the last minute, and expect a spot to be available. Ultimately, we will try our best to schedule your service, but if a reply is not received,  we may continue to send notifications on your behalf. It is ultimately the customers responsibility to ensure that their service is scheduled. We will do our part, please do yours. 

CONFIRMING YOUR SERVICE MUST BE COMPLETED TO SCHEDULE THE JOB
Ocassionally, customers who do not reply to our messages, may forfeit the date and time offered, as other customers looking for service may take the date for their own service. “FIRST COME FIRST SERVED!”

Properly confirming your service, places the job on the schedule for your technician to see. If you do not confirm properly, the tech will not see your job, and we will not show up for the service. So if your wondering why the tech is not there on time, perhaps you did not confirm the service. If you properly confirmed you will receive a message confirming the service. If you do not receive that message, you are not confirmed, please reach out to us to reschedule.

PLEASE RESPOND ASAP – FIRST COME, FIRST CONFIRMED!

Yes, You Can!

Check Out Our Client Portal Area 
Request Appointments, View and Print Invoices and Payments, Add or Change Credit Card Information, Even request additional  Services, Right From Within Your Customer Client Portal. It’s easy! Simply log in and enjoy all of these conveniences:

https://portal.gorilladesk.com/newerapestcontrol 

Life Happens! We get that, and occasionally, your going to miss an appointment because something came up. You may cancel your service outside a 24 hour period without penalty. If you should cancel your appointment, within a 24 hour period of a confirmed service, there will be a $25.00 charge. In addition, if the property is not made readily available for service after confirming the appointment, a charge of $25.00 will be charged. Why would we charge this fee? Setting schedules for customers is a great challenge. Once your appointment is scheduled, agreed upon, and confirmed by you, canceling your service within 24 hours, does not provide us with enough time to schedule another customer, ultimately losing the revenue that would have been generated. Paying technicians for that hour while no work is being generated, cost the company time and money. Please be considerate and call us well in advance if you need to cancel your appointment. Thank you for your understanding.

CLIENT PORTAL
Request appointments, view /print invoices and payments, add/change credit card info, even report problems, all from within your customer client portal. https://portal.gorilladesk.com/newerapestcontrol 

TEXT US
Many of our customers already use our text system to schedule their services. Wer’e just a text away! With technology, come great advances. Phone calls sometimes can be inconvenient. Calling, listening to the voice mail prompts, leaving a message, and waiting for a return call can all take time. Texting  is so much more quicker and convenient. A more direct way of communicating your needs. 

CALL US
786-462-5912 – Please Note: Depending on time of day, day of the week, the current season, our phones may be very busy.  If we are currently on the phone with other clients, you may be required to leave a message. We monitor our messaging system at every turn and will return your call as soon as we possibly can. If this occurs, please use some of our more convenient means of communication.

View and Print Invoices and Payments, Request Appointments, Add or Change Credit Card Information, Even request additional  Services, Right From Within Your Customer Client Portal. It’s easy! Simply log in and enjoy all of these conveniences:

https://portal.gorilladesk.com/newerapestcontrol 

YES! For most services provided, please remember, we do not use toxic chemicals to control insects. Our premise is to exclude, prevent, bait, and monitor without the use of toxic products. We were hired because you no longer wanted these chemicals in your home, effecting your children, pets, even yourself.  Our baiting program requires time for the insects to interact with our products. This process may take some time, and we ask that you allow a minimum of 7 to 10 days to begin to work.  If for instance, there are other food sources that you may be providing for the insects, like food scraps on the counters or floors, this program may take longer, until those food sources are removed, leaving only our products to choose from.

Our Diatomacious Earth Based products take time, as the insects must come in contact with the product, before it can wear away at their waxy coating, ultimately dehydrating. Please be patient as this process unfolds.

Depending on the service provided, many offer a warranty period.  Please check your invoice and service type for the warranty details offered. Please note, we will not perform a return warranty service outside of the warranty period.  Warranty service is only valid for those customers who are active, and in good standing. If these criteria are met, we will schedule your warranty return service (Callback), as soon as possible.

We understand you are experiencing an issue, and want to correct the issue as soon as we can. Every effort will be made to contact, schedule and perform the callback, as soon as we can.

Have you done your part? Many times, problems persist when there are some exclusion descrepencies that have not been corrected.  Please ensure that these items have been corrected before calling us for a callback service.

NOTE: We will not return for dead insect sightings. Please know that dead insects mean our products are working.

Our callback service provides treatment for the problem area only,  and/or contributing areas like a window or door, and will not include a complete re-treat of the property. Our technician will determine the areas to be retreated and notify the findings.

If we feel that we need additional services to gain control of your pest problem, there may be an addition charge of 85.00 per service.

For those on our maintenance program, the next regular service date, is not generated from the callback date, but from the last performed regular service date.

If continuous callbacks are noticed, we may require that service be performed at more frequent intervals. This is common as every home and insect problem is different.

New Era Pest Control Inc. Reserves the right to refuse service if the customer is unwilling to correct deficiencies outlined in our inspection reports. We also have the right to cancel service if we feel that the circumstances contributing to the insect issues are beyond our control.

HELP US HELP YOU!

From within your customer portal you can make payments at any time. Using the customer portal is convenient and up and running for your convenience, 24 hours a day!

Yes, Active customers in good standing, receive 20% off additional services. Does not include discounts on maintenance services.