Terms of Service Agreement
The consumer hires New Era Pest Control Inc. to perform its professional services, in an effort to resolve infestation levels in the home or place of business. New Era Pest Control Inc. accepts the job and will provide its service with a set of requirements that are key to its success.
CANCEL AGREEMENT: Either party may cancel this agreement within 72 hours of the agreement date. Once the 72 hours have passed, a 30 day written, or email notice must be received prior to cancelation. No text cancelations. No exceptions! If service is cancelled without adequate notice, charges will apply. All outstanding balances must be paid in full upon cancellation.
OUR SERVICE: You more than likely, hired us, for our natural pest control program offerings, without the use of harmful, smelly chemicals, and utilizing more pet/human/earth friendly, and common sense practices. Our service is a preventative program, and is designed to keep the insects away with regular applications, customer provided pest proofing, and the removal/storage of the food and water these pests seek, for the survival of the colony or nest.
New Era Pest Control Inc. will provide “Pest Control” related services for its customers, Monday through Friday, 9AM to 5 PM, with the intention of removing infestation levels, and maintaining acceptable levels in the future, with regular service intervals. New Era Pest Control Inc. does not guarantee “total elimination” of pest levels, as this is clearly an “Unrealistic Expectation”. Depending on customer participation, and pest proofing practices, “control levels” may vary.
This agreement ensures that New Era Pest Control Inc. will provide “Pest Control” services, on-time and in a professional manner. In the same respect, the customer agrees to make property readily available to New Era Pest Control Inc. for the purpose of providing “Pest Control Services” on the agreed frequencies.
We offer a warranty program with your regular maintenance program. If you should have an issue during the covered warranty period, we will return at no charge to you. In order to maintain our warranty, and keep these pests away, regular interval servicing is required. Excessive gaps between services, allow infestation levels to return, and may extend past your covered warranty period. If infestation levels return due to excessive gaps in service, an initial service may be required. Unfortunately, if your warranty period has expired, we will not be able to assist until your next service is scheduled.
AUTOMATED NOTIFICATIONS: As a courtesy, we will gently remind you when your service is coming due. We will continue, within reason to notify you as the appointments become available. Currently, we use text and e-mail communications, the quickest methods used to make contact, in our high paced world, without having to place phone calls, and leave messages (Far more time consuming) Playing phone tag is no fun! Our system sends appointment requests to each customer when the service is approaching the next service date. Simply, reply, and your finished.
NOTE: If you do not reply to the automated text and e-mail messages sent, the system will continue to send available appointments until confirmed or rescheduled. Tired of the amount of messages you are receiving? Its simple. Our system is working on your behalf to schedule your next service. Replying to the confirmation request we send, as soon as possible, lets our system know how to proceed with your scheduling. If the date and time work for your needs, simply confirm your appointment. Cant make the date or time we send you? No Problem! Simply reschedule and tell us what may work for your needs. Communication is key! If you don’t reply, we don’t know how to help! If for some reason, you have not been reminded via our automated system, please contact us to update any contact information that may have changed, ie. phone number, or email address. Please remember, we send these requests, as a courtesy, and are in no way obligated to do so. In the event that a response is not received from the customer, the customer understands they are ultimately responsible for the scheduling of their own service. We really try our best to ensure your service is scheduled with as little effort as possible! We’ll send the notifications, all you have to do is reply. Thanks for your cooperation.
WARRANTY: Depending on the service type selected, New Era Pest Control offers an included limited warranty period. Our warranty ensures the control of included pests, in and around your home through delivery of pest control services at regular intervals. Our guarantee to you, is if you are seeing infestation levels while under the guarantee period, we will return at no cost to you, and make the correction. The sighting of one insect, or a dead insect in the structure does not mean you have an infestation. Dead insects are a good thing. (We will not return for a “dead Insect sighting). If we are to return for a dead insect sighting, a 1 hour labor charge will be added. We wish we could make them disappear after dying. For now, simply discard the dead insect.
INTERIOR SERVICE: Our interior services are performed to correct and remove infestation levels inside the structure. Depending on the type of pest problem, condition of structure, service techniques may vary. Our pest control services, using current technologies, allow us to focus on the individual pest problem, and may not require that the entire interior of the structure be serviced, especially during maintenance servicing or callback visits. Advances in pest control allow us to pinpoint and treat pests, at the source. Pests require food and water for their survival. Treating areas where water and food are present is a far more effective practice, as pests will typically frequent those areas.
EXTERIOR SERVICE: Exterior service, “Outside of Structure ”. As part of the IPM technologies in which we adhere, treating the exterior of the home is a key component of any successful pest control program. Doors, windows, pipes leading into the structure, air conditioning lines, door sweeps, etc. are all areas of concern and again, are all areas that must be repaired, sealed, or plugged by the property inhabitant as routine maintenance, in order to keep insects out of the structure. Buyer agrees to implement recommendations in his/her partnership with New Era Pest Control Inc. This treatment on the exterior is intended to form a complete barrier of protection as a control method. Exterior foliage, ie. trees, bushes, lawn, mulch areas can sometimes house these pests. Keeping these away from the structure will dramatically help with your pest problem. Occasionally New Era Pest Control Inc. may recommend control measures on the exterior that are beyond our normal scope of work, ie. yard spray, ornamental, tree related services. In those circumstances, contracting a specialist in this field of work is recommended.
SERVICE EXCLUSION: Customer understands that this agreement does not include the control or prevention of wood infesting organisms, termites, powder post beetles, wood borers, etc. Nor does it include biting, piercing, or sucking insects, like fleas, ticks, mites, bedbugs, carpenter ants, bees, or bedbugs. Please ask our techs about these additional services. New Era Pest Control Inc. cannot guarantee against re-infestation of pests from neighboring areas.
PAYMENT: Customer assumes full financial responsibility for services rendered. New Era Pest Control Inc. requires that a valid credit card remain on file for all future maintenance related services. Customer authorizes New Era Pest Control to charge the credit card on file for future maintenance services, “late fees” that may occur, due to lack of funds availability, “Early Cancellations”, or “No Shows”. Credit card information will be stored securely and encrypted for future services. As of 02/01/2022, WE NO LONGER ACCEPT CHECKS, CASH, MONEY ORDERS, BANK TRANSFERS, OR EXTEND CREDIT. Net terms are not available for residential accounts. The credit card on file will be charged the morning of the service to verify that funds are available, before performing any service. If the credit card on file does not have the available funds, a notice and invoice will be sent in advance of the service. If the payment is not made prior to the service, New Era Pest Control Inc. reserves the right to cancel the scheduled service, until payment is received. In the event that services are extended and performed, and unpaid, a late fee will be added when the invoice becomes 24 hours past due. In those cases where net terms are extended, a late fee will be applied to all unpaid invoices that are 30 days past due. At its own discretion, New Era Pest Control Inc. may discontinue service and begin collection proceedings without submitting (30) day cancellation notification if outstanding balances are not paid.. Upon failure to make such payments, the customer agrees to pay all costs associated with collection proceedings, including a reasonable attorney’s fee and additional late fees. Customer agrees to pay interest on all past due amounts at the rate of one and one-half percent (1 1/2%) per month (18% per annum)
CANCELING A CONFIRMED MAINTENANCE SERVICE: Life Happens! We get that, and occasionally, you’re going to miss an appointment because something came up. You may cancel your service outside a 24 hour period without penalty. If you should cancel your appointment, within 24 hours of a confirmed service, there will be an “early cancellation” charge. In addition, if the property is not made readily available for service after confirming the appointment, a “no show” charge will be added. Why would we charge this fee? Setting schedules for customers is a great challenge. Once your appointment is scheduled, agreed upon, and confirmed by you, canceling your service within 24 hours, does not provide us with enough time to schedule another customer, ultimately losing the revenue that would have been generated. Paying technicians for that hour while no work is being generated, cost the company time and money. Please be considerate and call us, well in advance if you need to cancel your appointment. Thank you for your understanding.
CUSTOMER RESPONSIBILITIES: Customer understands that results of service are relative to, and dependent on the cooperation of the customer as to regular scheduling, housekeeping, sanitation, pest proofing maintenance, and accessibility to areas requiring service. Customer agrees to cooperate as reasonably necessary to facilitate treatment and control. The customer agrees to assist in correcting any existing or potential conditions contributing to the pest problem, in order to prevent future pest infestations. Failure to take necessary steps in correcting such conditions will relieve New Era Pest Control Inc. of its obligations under this Agreement. Furthermore, additional treatments where uncorrected issues exist, may not be covered under warranty, and may incur additional charges.
The Customer must actively seek to schedule its regular maintenance service. As a courtesy, New Era Pest Control Inc. will make every attempt to contact the customer regarding the scheduling of services, however New Era Pest Control Inc. is not obligated to force the customer to accept service, nor is it obligated for reminding the customer of future services. If we are unable to contact the customer, it is the ultimate responsibility of the customer to ensure their services are scheduled. As a courtesy, we will send out reminders the day before service or earlier, but does not guarantee the delivery of reminders or notices. Please ensure all of your contact information is current.
FUTURE DAMAGE: New Era Pest Control is not responsible for, and does not guarantee against present or future damage to structure or contents, or provide for the repair or replacement thereof.
WAIVER: Customer expressly releases and waives all liability claims against for compensation, re-treatments or repairs for past, present, or future insect or rodent damage to the structure or its contents, personal injury or damages arising from biting or stinging pests, or contact with any product used by New Era Pest Control Inc. at the service address.
ACTS OF GOD AND OTHER EVENTS: Certain events beyond the control of New Era Pest Control Inc. may affect its ability to perform its obligations provided for under this agreement. These events include, but are not limited to heavy rain, strong winds, hurricanes, extreme temperatures, acts of governmental authorities, or any other acts of God, or circumstances or causes beyond the control of New Era Pest Control Inc. and shall have no liability if, at its discretion, it becomes necessary to postpone, cancel, or terminate treatment as a result.