PEST PREVENTION SERVICE
Customer, has enrolled in a general household pest-prevention related program, designed to provide ongoing management and prevention of common household pests. This program may include inspection, monitoring, exterior treatment, interior treatment when appropriate, and other pest-management methods deemed necessary, for the pest activity observed and permitted within the company’s licensed scope of services.
Our goal is not only to treat the insects we find today, but to help prevent them from returning. Pest control treatments can significantly reduce and control pest activity, but no treatment can permanently prevent insects from entering a home when there are accessible entry points or conditions that attract or support them. Small gaps around doors, windows, screens, plumbing penetrations, rooflines, utility openings, vegetation, moisture, and other structural conditions can provide pests with continued access to the property. When our technician identifies these conditions, we will clearly explain what we recommend correcting. We will continue to do our part through inspection, treatment, monitoring, and professional recommendations, while the homeowner’s role is to address conditions that are outside the scope of pest-control treatment. Working together gives us the best opportunity to provide lasting pest control rather than repeatedly treating the same problem.
PESTS COVERED
Depending on the service plan, and pest program selected, pests covered may vary. Please see the selected plan for the included pests. Pests or conditions requiring specialized treatment may require a separate inspection, treatment program, and additional service amounts.
ROUTINE SERVICE
At each scheduled service, the technician may: Inspect accessible areas for pest activity; Identify conditions that may contribute to pest activity; Perform appropriate pest-management treatments; Monitor previously identified pest conditions; Identify potential pest entry points; Document conditions that may contribute to continued pest activity; and Provide recommendations intended to reduce future pest entry or activity. Service frequency may be adjusted when appropriate based on pest activity, property conditions, weather, seasonality, or other circumstances, consistent with the customer’s selected service plan.
OUR RESPONSIBILITIES
Our responsibility is to provide the pest-management services described in the customer’s service agreement, perform appropriate inspections and treatments, communicate relevant findings, and make reasonable recommendations based on conditions observed at the property.Because pest entry can be influenced by conditions outside the scope of pesticide application, continued pest activity does not necessarily indicate that a treatment was unsuccessful or improperly performed
CUSTOMER COOPERATION AND RESPONSIBILITIES
Effective pest management is a partnership between professional pest treatment and reasonable maintenance of the property. The customer is responsible for addressing property conditions that may provide pests with access, food, water, shelter, or breeding conditions.
Examples may include: Gaps around doors and windows; Damaged or missing door sweeps; Damaged screens; Gaps around pipes, utility lines, vents, or other penetrations; Cracks or openings in the structure; Excessive vegetation contacting the structure, or contributing to a particular pest issue; Moisture or drainage problems; Standing water; Food attractants or organic material accessible to pests; Accumulated debris or harborage areas; and Other structural or environmental conditions identified by the technician.
The company will identify and document conditions that it observes and will provide reasonable recommendations for correction. The company is not responsible for repairing structural, plumbing, roofing, landscaping, drainage, sanitation, or other property conditions unless the company separately agrees in writing to perform such work.
The Customer must actively seek to schedule its regular maintenance service. As a courtesy, New Era Pest Control Inc. will make every attempt to contact the customer regarding the scheduling of services, however New Era Pest Control Inc. is not obligated to force the customer to accept service, nor is it obligated for reminding the customer of future services. If we are unable to contact the customer, it is the ultimate responsibility of the customer to ensure their services are scheduled. As a courtesy, we may send out reminders the day before service or earlier, but do not guarantee the delivery of reminders or notices. Please ensure all of your contact information is current.
OUR COMMITMENT
We do not expect homeowners to identify or diagnose pest-entry conditions themselves. Our technicians will explain what we observe, why it may contribute to pest activity, and what corrective action is recommended.Our goal is to work with homeowners as a team. Effective pest management combines professional treatment, regular monitoring, and reasonable correction of conditions that allow pests to enter or thrive.We appreciate your partnership in maintaining a pest-resistant home.
PEST ENTRY AND RECURRING ACTIVITY
Pest-Prevention treatments can reduce and control pest activity but cannot physically prevent insects from entering a structure through accessible openings. Consequently, continued sightings of insects do not necessarily indicate that a treatment was unsuccessful or improperly performed. Where a technician identifies a condition that may contribute to pest entry or continued activity, the company may document the condition with written notes and/or photographs and provide the customer with a recommendation for correction. The customer may correct the condition themselves, use another contractor, or contact the company to determine whether the company can provide an appropriate exclusion or corrective service. Customers should also avoid applying their own pesticides or disturbing bait placements without first contacting New Era, as these actions may interfere with the treatment program.
WARRANTY SERVICE IS NOT UNLIMITED SERVICE
New Era Pest Control stands behind the services we provide. Our service warranty is designed to give you confidence while recognizing that pest activity can be influenced by weather, structural conditions, sanitation, landscaping, moisture and other factors outside of our control. Our warranty covers pest activity related to the service performed. It does not provide unlimited service visits for every pest sighting or for conditions that were not part of the original service, or issues that have not been corrected after recommendation. If additional visits are requested outside the terms of the warranty, or if the issue is determined to be a new or unrelated pest problem, an additional service charge ($59.00 or half the regular service maintenance fee) may apply. Our warranty does not cover a return service for a single roach sighting, dead roach, single ant, dead ants, formations of spider webs, or wasp nests.
COVERED PEST ACTIVITY
If a covered pest problem persists or returns within the applicable warranty period following service, please contact our office. We will evaluate the situation and, when the issue qualifies under your service agreement, provide a complimentary re-treatment.
CUSTOMER COOPERATION
Effective pest control requires cooperation between New Era and the homeowner. Warranty coverage may be affected when conditions contributing to pest activity have not been corrected. These conditions may include structural openings, damaged screens, gaps around doors or windows, excessive vegetation against the structure, moisture, sanitation issues or other conditions identified by our technician.
OUR GOAL
Our objective is not simply to treat pests when they appear. We work to identify why pests are entering or developing around your home and use an Integrated Pest Management approach to address the source whenever possible. Sometimes the most effective pest control solution is not another application—it may be sealing an entry point, correcting moisture, changing sanitation practices or addressing conditions around the structure. New Era is committed to working with you to achieve long-term pest control rather than simply providing repeated temporary treatments.
SERVICE-ASSURANCE / ADDITIONAL SERVICE VISITS
Our complimentary re-service warranty, applies when identified conditions contributing to continued pest activity have been reasonably corrected. When continued pest activity is reported, we will evaluate the situation and determine whether additional service is appropriate under the customer’s service plan. If conditions remain unresolved and an additional service visit is requested, the visit may be subject to our standard service-call fee. Before applying any applicable fee, we will communicate the reason for the visit and the condition that was previously identified whenever reasonably possible. An additional service visit may be provided without an additional charge when the visit falls within the normal scope of the customer’s pest-management program and is not primarily related to a previously documented unresolved property condition.
CANCELLING YOUR SCHEDULED SERVICE
We understand the circumstances can change, Customers may cancel or reschedule a confirmed service appointment without penalty when at least 24 hours notice is provided. Cancellations or rescheduling requests made less than 24 hours before the scheduled service may be subject to an “early cancellation” fee. If the property is not accessible, or otherwise ready for service at the scheduled appointment time, a “Trip Ticket” Fee may also apply. Why would we charge these fees? When a job is rescheduled without adequate notice, it is very difficult to fill the void in the schedule, with such short notice. Other factors include the fuel costs, employees wages for the hour lost, not to mention the 1 hour slot, where another customer could have been scheduled. We appreciate your cooperation and ask that you provide adequate notice when cancelling the scheduled service
SUBSCRIPTION BILLING
Your pest control service is set up as a recurring subscription. The credit or debit card you provide will be securely charged automatically at regular billing Intervals. Our billing schedule is based on your service agreement and may be monthly even when services are performed bi-monthly. Example: Bi-Monthly Service $99.00 = $49.50 Monthly. This allows you to spread your service cost into predictable monthly payments You do not need to make a payment at each service visit. Your card will be charged automatically according to the billing schedule, helping keep your account current and your pest protection active without the need to make individual payments.
PAYMENT
The Customer assumes full financial responsibility for services rendered. The customer agrees to pay the charges associated with the selected service plan according to the company’s stated pricing and payment terms. New Era Pest Control Inc. as per this agreement, REQUIRES A VALID CREDIT/DEBIT CARD REMAIN ON FILE FOR ALL FUTURE SERVICES. Our subscription billing model will charge the credit card on file, at regular intervals, so that services are pre-paid. All receipts will be stored in the customer portal for easy access.
For the safety of our drivers, we do not accept cash, checks, money orders, offer net terms, or accept payment in the field. Please note that if the credit/debit card on file is declined, expired, or missing, the scheduled service will be delayed until the issue is resolved. At any point, if the credit card is not stored securely on the customer’s account, and the invoice becomes 48 hours past due, there will be a $25.00 late fee applied. All service will be paused/discontinued, until the invoice total is received. To avoid additional late fees, and service interruptions, we kindly ask that you update your payment information promptly. Additional services or charges, when applicable, will be billed separately in accordance with this agreement. Upon failure to make such payments, the customer agrees to pay all late fees, and costs associated with collection proceedings, including a reasonable attorney’s fee. Any applicable taxes or government-imposed charges will be added as required.
WHY WE USE SUBSCRIPTION BILLING
Our pest-control programs use subscription billing to make ongoing pest protection simple and predictable.Your card is charged automatically according to the billing schedule established in your service agreement. Your billing schedule may be monthly even when your physical pest-control service is performed every two months. This allows you to spread your service cost into predictable payments while keeping your maintenance program active without having to make a payment at each visit. For New Era Pest Control, subscription billing also allows us to maintain your account, schedule your services, and provide warranty support without requiring payment to be collected during each service visit. You don’t pay for a technician to come every month simply because your card is charged monthly. Your billing schedule and your service schedule are two separate things.
ADDITIONAL SERVICE CHARGES
An additional service charge may apply when: The company previously documented a tructural or environmental condition that may reasonably contribute to the reported pest activity; The customer was notified of the condition and the recommended corrective action; The condition remains substantially unresolved; and the customer requests an additional service visit related to continued pest activity associated with that condition.
An additional service charge is intended to cover fuel, employee wages, pest products, etc. if outside the normal scheduled service and is not intended as a penalty for failing to make a property repair
CONDITION NOTIFICATION
When a technician identifies a condition that may contribute to pest activity, the company may follow a documented notification process.
Initial Notice – The technician documents the condition and provides the customer with a recommendation for correction.
Continued Condition – If the condition remains and continued pest activity is reported, the technician may again document the condition and advise the customer that continued activity may persist until the condition is corrected.
Additional Service – If the customer subsequently requests another visit related to the same unresolved condition, an additional service charge may apply in accordance with this Agreement and the customer’s selected service plan.
This process is intended to provide the customer with reasonable notice and an opportunity to correct conditions before an additional service charge is applied.
EXCLUSION AND CORRECTIVE SERVICES
Routine pest-management service does not include structural repairs or exclusion work unless specifically stated in writing. When permitted by applicable licensing, insurance, and company policy, the company may offer separate exclusion or corrective services for an additional charge. Examples may include minor sealing, door-sweep replacement, screening, or other appropriate pest-exclusion work. The company may also recommend that the customer obtain services from a qualified contractor when the required repair is outside the company’s scope of work. If interior treatments are regularly requested, due to unresolved corrective measures, an additional interior service charge may apply.
CUSTOMER ACCESS
The customer agrees to provide reasonable access to areas necessary to perform scheduled pest-management services. If the company cannot access the property or required service areas because of locked gates, animals, occupants, construction, unsafe conditions, or other circumstances beyond the company’s control. The technician will attempt to perform the exterior barrier treatment where possible, to save the customer, an additional trip ticket for rescheduling the service. A trip charge of $59.00 will be assessed if service must be rescheduled.
INTERIOR SERVICE
Your regular pest control service is designed to protect your home from the outside in. We focus on exterior treatment, inspection, prevention, and pest-proofing to help keep insects from entering your home. Interior treatments are not automatically performed during every visit. If you notice pest activity inside, please let us know so our technician can evaluate the situation and determine the appropriate solution. If an interior treatment is requested and appropriate, an additional interior service charge may apply.
CUSTOMER NOTIFICATION OF PEST ACTIVITY
Customers should promptly notify the company when significant pest activity is observed. When contacting the company, customers should provide, when possible: Pest type or description, Location where pests were observed, Approximate number of pests, Whether activity is recurring; and Any changes to the property that may be relevant. New Era Pest Control will NOT perform a return visit, for the sighting of a single insect, rover ants, or dead insects.
CANCELLATION
Cancellation policies will be based on the service program type offered. See estimate/contract terms for cancellation policies and fees. New Era Pest Control reserves the right to deny, or cancel services, at its discretion. Any applicable refund, credit, or outstanding balance will be handled according to the terms of the Agreement and applicable law.
LIMITATIONS OF SERVICE
No pest-control treatment can guarantee that insects will never enter the structure. Pest activity can be affected by weather, neighboring properties, landscaping, construction, structural openings, moisture, sanitation, food sources, vegetation, and other factors outside the company’s control. The company’s obligation is to provide the pest-management services specifically described in the customer’s selected service plan. The company does not warrant that all pest activity will be eliminated permanently. Nothing in this Agreement is intended to limit any rights or remedies that cannot legally be waived or limited under applicable law.
SERVICE RECORDS
The company may maintain service records documenting: Dates of service; Pest activity observed; Treatments performed; Customer complaints; Property conditions; Photographs; Recommendations; Customer notifications; and additional service visits. These records may be used to evaluate future service requests and determine whether an additional service visit falls within the scope of the customer’s service plan.
CHANGES TO SERVICE TERMS
The company may modify service pricing, scheduling, or other applicable service terms by providing notice as required by the customer’s agreement and applicable law.
ENTIRE AGREEMENT
This Agreement, together with any applicable service documentation, written estimates, service-plan documents, and addenda signed by the customer, represents the agreement between the company and customer regarding the services described herein. Any modification to the services or material terms should be documented in writing. If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in effect to the extent permitted by law.
WAIVER
Customer expressly releases and waives all liability claims against for compensation, re-treatments or repairs for past, present, or future insect or rodent damage to the structure or its contents, personal injury or damages arising from biting or stinging pests, or contact with any product used by New Era Pest Control Inc. at the service address. Customer waives any claim for damage or Injury unless made in writing within 60 days of treatment or incident.
FUTURE DAMAGES
New Era Pest Control Inc. is not responsible for, and does not guarantee against present or future damage to structure or contents, or provide for the repair or replacement thereof. The customer acknowledges that Pest Control services may involve the application of pesticides, rodenticides, traps, bait stations, drilling ceiling, accessing, concealed or difficult to reach areas moving or working around personal property and other procedures that may carry an inherent risk of damage to property or belongings.
New Era Pest Control Inc. (service provider) will exercise reasonable care and perform services and accordance with applicable laws, regulations, labor requirements, and generally accepted industry practices however, the customer acknowledges and agrees that the service provider shall not be responsible for damages, staining discoloration, deterioration, contamination, or loss, resulting from conditions that existed prior to treatment hidden or concealed conditions, pre-existing, structural effects in properly installed or deteriorating materials, pest activity or the inherit effects of Pest Control treatments.
ACTS OF GOD
Certain events beyond the control of New Era Pest Control Inc. may affect its ability to perform obligations provided for, under this agreement. These events include, but are not limited to heavy rain, strong winds, hurricanes, extreme temperatures, acts of governmental authorities, or any other acts of God, circumstances or causes beyond the control of New Era Pest Control Inc. New Era Pest Control Inc. shall have no liability if, at its discretion, it becomes necessary to postpone, cancel, or terminate treatment as a result of such events.