786-462-5912

Welcome – Here’s How Our Program Works

How Does The Initial Service Work?
 

  • Our Initial Service is the first service performed when beginning a pest management program. Designed to place great stress on the infestation. Once the infestation is at an exceptable level, then we can maintain it. Gaining control of the infestation is a very important step.
  • The Initial service is usually a 2 service package. The first (Initial) service will be performed and a second service (included) will be performed in approximately 5 days. Depending on the service being performed.  Once we have acheived control, then we can maintain an exceptable level. This is accomplished by asessing your current situation, providing an inspection report, that will outline correctable deficiencies. Creating a plan of attack, and implementing that plan of attack.
  • Depending on the insect species, level of infestation, the age of the home, and the type of structure to be treated, the typical 2 service package is required. Additional services may be required.
  • Payment for both services will be due upon completion of the first service. No Exceptions!
  • If additional services are required beyond the 2 provided services, a charge of $85.00 will be acessed.
  • Once a level of control is accomplished, we will recommend either a Monthly or Bi-Monthly Service to keep the pests in check. We do not use toxic chemicals, so our maintenance program requires that you as the customer work with us to acheive success. This includes proper sanitation, Exclusion, etc.
  • Once control is acheived, we will offer a 30 day guarantee from the last service date. If you should experience infestation levels within that 30 day period, we will return at no charge to you. We will not return under warranty after that 3o days unless you are on one of our maintenance plans.
  • In addition to the 30 day guarantee, you will be permitted 15 more days to schedule your first maintenence service. If you have not scheduled your maintenance service within the 45 day period, following the initial services, you will be required to perform another initial service, at a discounted rate. Don’t wait until you have a problem! Schedule your maintenance service and rest assured that you are covered!
How Does The Maintenance Program Work?
  • Our maintenance service is designed to ensure that the pest(s) reported, and initially serviced, stay where they belong, outside your home. We live in South Florida and It’s not a matter of “IF” these pests will return, but “WHEN” they will return. Without a maintenance plan in place, these pests will be back. Don’t lose your initial investment, keep the bugs away with one of our maintenance plan offerings
  • Once the infestation levels of your pest problem have been controlled, there are 2 maintenance plans we offer in order to keep these pests under control. Depending on pest levels, structural challenges, sanitary conditions, pest thresholds, and customer participation, control frequecies may vary.
  • Our Monthly Maintenance Program is designed for those more challenging pest problems, where more frequent servicing is needed. This program is also great for Spring and Summer Months, when pests are more active. Our Monthly service will be performed on a monthly basis and offers a 30 day waranty period. If you should continue to experience infestation levels during this warranty period, we will return to correct the issue at no cost. Monthly Service Customers must schedule their next service within 30 days from the last service provided. An additional 15 days will be honored allowing a maximum of 45 days to schedule the next monthly service. Warranty service will only be provided within 30 days of the last regular service provided.  If service is not scheduled within 45 days of the last service performed, an initial service will be required at a discounted rate.
  • Our Bi-Monthly Maintenance Program(Every Other Month) is great for those less active months (Winter and Fall) or for those accounts where structural issues, sanitary conditions, and customer participation are not an issue. Our technicians will assess and recommend frequencies of service, based on these conditions. Bi-Monthly Service Customers must schedule their next service within 60 days from the last service provided. An additional 15 days will be honored allowing a maximum of 75 days to schedule the next Bi-Monthly service. Warranty service will only be provided within 60 days of the last regular service provided.  If service is not scheduled within 75 days of the last service performed, an initial service will be required at a discounted rate.
  • NOTE: If our technicians notify the customer via inspection report of structural deficiencies and/or contributing factors to a pest problem, and these items are not corrected by the customer, additional charges may apply. New Era Pest Control Inc. reserves the right to refuse warranty service if customer is not willing to participate in the pest management program. Additional charges may apply. Help Us Help You!

Once control of the pest has been achieved, we will treat the exterior exclusively! No further need to enter the home No need to schedule services, No need to be home, making your service a snap, and it’s guaranteed! If you should have any problems, we will return and service the inside as needed, once again at no charge to you. Our techs will completely treat the exterior of your home at regular intervals, blocking insects from entering the home. With your help, the goal is to seal insects out of the structure, keeping them where they belong, and placing a protective barrier around the exterior of the home on regular intervals. 

Note: In order to perform the proper exterior service, please remove all items along exterior walls. It is impossible to get under stacks of debris like construction materials, tile, items with tarps, etc. These areas are  of great concern. Please check out our “Exclusion Checklist”. Insects and rodents, love to hide under things that are undisturbed for long periods of time. Create a 2 foot clear path along exterior walls. Don’t void your warranty! Let’s work together. Help Us Help You! 

How Does The Exterior Only Service Work?

Our Exterior Only Service is designed to place a protective barrier around the outside of your home, so that insects remain where they belong. Treating windows, doors, eaves, pipes and lines, entering the structure. We will also place a barrier around the base of the home via granule or spray. We’ll let you know if we see any entrance points that may need repair, as excluding the insects so they cant enter the home is very important in our program. It is very important that these deficiencies be corrected to effectivily block insects from getting into your home. Please take a look at our exclusion checklist for great ways to keep insects out of the home. Please remember if these deficiencies are not corrected, your insect problems may continue. 

 

How Will I Be Notified When My Service is Due?
For your convenience, our automated system allows us to send you notifications for service appointments, via text message, and email simultaneously. When your service is approaching its Anniversary Due – Date, we will gently remind you. No Need To Be Home – All we ask is that you reply to one of our messages, acknowledging the appointment.

**If you do not acknowledge our message, our system is designed to continue sending messages until your service is scheduled. Avoid, multiple notifications and reply as soon as possible, as these times go quickly.“FIRST COME FIRST SERVED!”

  • Text Message  – When your service is approaching the anniversarry Due Date, We will gently notify you as a courtesy. This message will include a date and time that we see may suit your needs, based on information gathered initially. If this date and time meet your needs, Simply reply with “C” to confirm that appointment. If that date and time cannot be met, simply reply with “R” to Reschedule your service date. You will be asked at that point to tell us what dates and times may work for your next service. New Era Pest Control Inc. will try it’s best to schedule your service on the dates and times you request. Please remember, the requested dates and times may not be available. If this occurs we will schedule service based on availability. Booking Early is the best way to insure that requested dates and times are available.
  • Email  –  When your service is approaching the anniversarry Due Date, We will gently notify you as a courtesy. This message will include a date and time that we see may suit your needs, based on information gathered initially. If this date and time meet your needs, simply Click the “Confirm or Reschedule” Button in the email. You will be taken to your Client portal where it will display 2 options:

(1) ” This Time Works” If you select this option, you will be presented with a response from our automated system, confirming the receipt of your confirmation. Texting is far easier, quicker, and convenient. Confirming your appointment, locks the job exclusively to you. PLEASE RESPOND ASAP AS THIS TIME MAY BE TAKEN WITHIN MINUTES. FIRST COME, FIRST CONFIRMED!

(2)”I Need to Reschedule”, If you select this option you will be asked to tell us future dates and times that will work for your service.  We will always work hard to get you scheduled at the requested date and time, if available. PLEASE RESPOND ASAP AS THIS TIME MAY BE TAKEN WITHIN MINUTES. FIRST COME, FIRST CONFIRMED!

  • Phone Call – If we cannot get in touch with you via text messaging or e-mail, we will attempt to contact you via phone call. This option is the least effective of our contact options.  Many times, we will be presented with a voicemail. That voicemail may not be answered for hours, even days. Limiting your success in receiving an available appointment, as these appointments go very quickly.

Whichever method you choose:

PLEASE RESPOND ASAP AS TIMES AND DATES MAY BE TAKEN WITHIN MINUTES. FIRST COME, FIRST CONFIRMED!

What Payment Methods Do You Except?
We gladly accept Visa, Mastercard, Amex, Discover, Cash or Check – (With a valid Drivers License that matches the info on the check). There will be a $30.00 NSF fee for checks written with Non Sufficient Funds.

ASPER OUR LICENSE AGREEMENT, PAYMENT IS DUE UPON COMPLETION OF SERVICE UNLESS NET TERMS HAVE BEEN APPROVED. NO EXCEPTIONS! FOR THOSE NET TERM CUSTOMERS, THERE WILL BE A $25.00 LATE FEE IF ANY INVOICE BECOMES 3 DAYS PAST DUE.

Wer’e not in the business of charging late fees. We are however in business to provide natural pest control services and expect that payment will be made accordingly. Thank you for your consideration.

Can I Review and Print My Invoices and Payments Receipts?
Yes, You Can!

Check Out Our Client Portal Area 
Request Appointments, View and Print Invoices and Payments, Add or Change Credit Card Information, Even request additional  Services, Right From Within Your Customer Client Portal. It’s easy! Simply log in and enjoy all of these conveniences:

https://portal.gorilladesk.com/newerapestcontrol 

What if I Cannot Make A Scheduled and Confirmed Appointment?
Life happens, We get that! If you can’t make an appointment, simply let us know with at least 24 hours notice and we got you covered! If you should cancel within 24 hours before the service, there will be a $25.00 charge, as it is impossible to fill that void in the schedule. If you have an emergency, we allow 1 emergency per year without penalty. Please be considerate, as these unscheduled gaps are near impossible to fill with such short notice, ultimately losing money, as we still have to pay technicians, and the loss of revenue that slot could have generated if adequate time was given for another customer to fill the void. Thank you for your kindness!
How Can I Help To Prepare My Home For Service?

HELP US, HELP YOU! Please correct any exclusion deficiencies outlined in our  Roach Exclusion Checklist. This checklist will display the most common structural corrections on the Interior and exterior of your home. Remember, our main focus is placed on these exclusion tactics, and must be corrected in order to assist with your pest problem. If we can get all structural deficiencies corrected, keeping the pest outside the home where they belong will be far easier. Please Do Your Part! We can’t do it alone! If you have any questions regarding exclusion corrections. Please feel free to ask us. 

Whats The Best Way to Contact New Era?
CLIENT PORTAL
Request appointments, view /print invoices and payments, add/change credit card info, even report problems, all from within your customer client portal. https://portal.gorilladesk.com/newerapestcontrol 

TEXT US
Many of our customers already use our text system to schedule their services. Wer’e just a text away! With technology, come great advances. Phone calls sometimes can be inconvenient. Calling, listening to the voice mail prompts, leaving a message, and waiting for a return call can all take time. Texting  is so much more quicker and convenient. A more direct way of communicating your needs. 

CALL US
786-462-5912 – Please Note: Depending on time of day, day of the week, the current season, our phones may be very busy.  If we are currently on the phone with other clients, you may be required to leave a message. We monitor our messaging system at every turn and will return your call as soon as we possibly can. If this occurs, please use some of our more convenient means of communication.

How Can I Update My Credit Card Information?

CLIENT PORTAL
Request Appointments, View and Print Invoices and Payments, Add or Change Credit Card Information, Even request additional  Services, Right From Within Your Customer Client Portal. It’s easy! Simply log in and enjoy all of these conveniences:

https://portal.gorilladesk.com/newerapestcontrol 

What If I Still Have A Problem? Will You Return?
Yes!

For any service provided, please remember, we do not use toxic chemicals to control insects. Our premise is to exclude, prevent, bait, and monitor without the use of toxic products. We were hired because you no longer wanted these chemicals in your home, effecting your children, pets, even yourself.  Our baiting program requires time for the insects to interact with our products. This process may take some time, and we ask that you allow a minimum of 7 to 10 days to begin to work.  If for instance, there are other food sources that you may be providing for the insects, like food scraps on the counters or floors, this program may take longer, until those food sources are removed, leaving only our products to choose from.

Our Diatomacious Earth Based products take time, as the insects must come in contact with the product, before it can wear away at their waxy coating, ultimately dehydrating. Please be patient as this process unfolds.

Depending on the service provided, many offer a warranty period.  Please check your invoice and service type for the warranty details offered. Please note, we will not perform a return warranty service outside of the warranty period.  Warranty service is only valid for those customers who are active, and in good standing. If these criteria are met, we will schedule your warranty return service (Callback), as soon as possible.

We understand you are experiencing an issue, and want to correct the issue as soon as we can. Every effort will be made to contact, schedule and perform the callback, as soon as we can.

Have you done your part? Many times, problems persist when there are some exclusion descrepencies that have not been corrected.  Please ensure that these items have been corrected before calling us for a callback service.

NOTE: We will not return for dead insect sightings. Please know that dead insects mean our products are working.

Our callback service provides treatment for the problem area only,  and/or contributing areas like a window or door, and will not include a complete re-treat of the property. Our technician will determine the areas to be retreated and notify the findings.

If we feel that we need additional services to gain control of your pest problem, there may be an addition charge of 85.00 per service.

For those on our maintenance program, the next regular service date, is not generated from the callback date, but from the last performed regular service date.

If continuous callbacks are noticed, we may require that service be performed at more frequent intervals. This is common as every home and insect problem is different.

New Era Pest Control Inc. Reserves the right to refuse service if the customer is unwilling to correct deficiencies outlined in our inspection reports. We also have the right to cancel service if we feel that the circumstances contributing to the insect issues are beyond our control.

HELP US HELP YOU!